Boutique Items
Physical goods purchased from the boutique may be returned for a refund within 15 days of purchase. They must be returned unused & in their original packaging.
Other Items
Other Items
Memberships, Classes & Events
If 3 days have passed since you purchased from these categories, we can’t offer a refund. However, if for emergency reasons you need to cancel or reschedule, we’ll apply your funds to a different class or month. We fund our business by renting space and repairing equipment, so these types of cancellations may affect the availability of classes for other members.
Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: GoSew Collective 16250 S. Golden Road, Unit D Golden, CO 80401
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Address, Shipping & Other Information
To return your product, you should bring in or mail your product to: GoSew Collective, 16250 S. Golden Road, Unit D, Golden, CO 80401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us!
Contact us at hello@gosewco.com for questions related to refunds and returns. You may also call our customer service number at: 719.413.6715, Tues-Sat, 11am – 7pm.